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Tinnie – Support & Privacy Policy

Tinnie

Tinnitus Sound and Exercise App

Support

Having trouble with Tinnie? We're here to help. Reach out and we'll get back to you as soon as possible.

For questions, feedback, or technical issues:

tinnar2030@gmail.com

Frequently Asked Questions

What is Tinnie?

Tinnie is a gamified exercise app for people with tinnitus. You match your tinnitus sound, then engage in 10 different interactive exercises designed to give your mind a break from the ringing. It is not a medical device and does not claim to treat or cure tinnitus.

Why does the app need camera access?

7 of the 10 exercises use your camera as a live background so you can play in your real-world environment. Camera data is processed in real time on your device and is never recorded, stored, or transmitted.

Which exercises are free?

Bubbles, Mosquito, and Beehive are free to play during the 14-day trial period. All 10 exercises are available with a full subscription.

What subscription options are available?

Tinnie offers three plans:

  • Monthly — / month
  • Yearly — / year (save 50%)
  • Lifetime —

You can cancel your subscription at any time through your App Store or Google Play account settings.

How do I cancel my subscription?

Subscriptions are managed through Apple App Store or Google Play. To cancel:

  • iPhone: Settings → Apple ID → Subscriptions → Tinnie → Cancel
  • Android: Google Play → Profile → Payments & Subscriptions → Tinnie → Cancel

The app is asking for microphone permission — why?

Tinnie does not use the microphone. If you see a permission prompt it may be triggered by the camera framework on some devices. No audio from your environment is ever recorded.

My tinnitus sound doesn't match any option — what should I do?

Try adjusting the frequency slider during the matching step. Pure tone covers a wide range of frequencies, and narrow band noise can approximate tonal sounds with some variation. If you're still unable to find a match, contact us and we'll note it for future updates.

Privacy Policy Updated March 2026

Tinnie respects your privacy. This policy explains what data we collect, how it is used, and your rights.

Data We Collect

Tinnie does not collect, store, or share any personal data on external servers. All information stays on your device.

Camera

The camera is used solely to display a live background during exercises. Video is processed in real time on your device and is never recorded, stored, or transmitted to any server.

Local Storage

Some preferences are stored locally on your device using secure local storage. This includes your selected language, tinnitus sound settings, exercise history, and trial/subscription status. This data never leaves your device.

Subscriptions & Payments

Payments are processed entirely by Apple App Store or Google Play. Tinnie does not have access to your payment information. Subscription status is verified through the respective store's APIs.

Children's Privacy

Tinnie is not directed at children under the age of 18. We do not knowingly collect any information from children.

Medical Disclaimer

Tinnie is not a medical device. The exercises are not intended to diagnose, treat, cure, or prevent any medical condition. If you have concerns about your tinnitus, please consult a qualified healthcare professional.

Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of the app constitutes acceptance of the updated policy.

Contact

If you have any questions about this privacy policy, please contact us at tinnar2030@gmail.com